This failure of leadership in times of crisis is seldom one of character, but inevitably a lack of preparation and understanding. The essence of the problem is that leaders, and their teams, are unable to apply their knowledge and skills effectively to a situation that is either so novel, or of a scale that is beyond their experience and conception.

This Noetic Knowledge paper explores what can be done to improve leadership performance from the analysis of lessons learnt. It shows how the environment for senior leaders continues to evolve, and makes four suggestions that leaders at the strategic level should focus on when facing a major, unpredictable crisis. It also looks at the implications for developing leaders who can truly prepare themselves and their staff for such ‘times of crisis’.

You can download the full Noetic Knowledge by clicking here.